Apple CEO says 'extremely sorry' over glitch in Maps app, stock tumbles 2%
Reuters | Updated On: September 29, 2012 17:56 (IST)
San Francisco: Apple Chief Executive Tim Cook apologized Friday to customers frustrated with glaring errors in its new Maps serviceand, in an unusual move for the consumer giant, directed them to rival services such as Google Inc's Maps instead.The rare apology follows Apple's launch of its own mapping service earlier this month, when it began selling the iPhone 5 and rolled out iOS 6, the highly anticipated update to its mobile software platform.
Users complained that the new Maps service - based on Dutch navigation equipment and digital map maker TomTom NV's data - contained geographical errors and gaps in information, and that it lacked features that made Google Maps so popular from public transit directions to traffic data and street-view pictures."We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Mapsbetter," Cook said in a letter to customers released on its website, adding that the company "fell short" of its commitment to deliver "the best experience possible to our customers."
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